NYC Department of Consumer and Worker Protection Enacts New Debt Collection Rules

Posted September 17, 2024: The New York City Department of Consumer and Worker Protection (“DCWP”) enacted new rules that introduce rigorous requirements for how debt collection agencies conduct their collection practices with consumers located in New York City. The new rules necessitate significant adjustments across several aspects of your agency’s collection operations.

The new rules represent a significant shift in how collections must be conducted with consumers located in New York City, including enhanced consumer disclosures, stricter recordkeeping requirements, limits on communication frequency and method, language access and communication, and revised debt validation and dispute processes.

 A full overview of the debt collection rules can be found at the Kaufman Dolowich LLP News and Resources web page.