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  • Webinar: “ZOOM”ing in on Remote Training and Compliance

Webinar: “ZOOM”ing in on Remote Training and Compliance

  • 16 Sep 2020
  • 2:00 PM
  • Webinar


  • If an employee is not able to enroll at the complimentary rate, telephone (717) 730-9745.

Registration is closed


It goes without saying that Covid-19 has drastically changed the way are able to develop our employees all while keeping them engaged and compliant. This session will go over the lessons we learned on how to better train your employees to be successful compliance collectors no matter where they are located.


Who should attend

Training & Development staff, managers, compliance professionals, HR staff, Operations stakeholders, and executives will find this session of value.


Dennis J. Barton III

Owner and Managing Attorney

The Barton Law Group, LLC

17600 Chesterfield Airport Rd., Ste. 201

Chesterfield, MO 63005

Phone: (314) 306-4417

Dennis J. Barton III is the owner of the Barton Law Group, a legal collection and defense firm.  He and his firm file collection lawsuits on behalf of collection agencies and creditors in the states of Missouri and Illinois as well as defends state and federal consumer claims. Dennis also provides nationwide letter review services. He is ACA’s 2020 Certified Instructor of the Year, past unit president, and currently serves as an ACA Board member.

Beth Conklin

Account Executive

State Collection Service, Inc.

ACA Credit Collection Compliance Officer

Phone: (800) 477-7474 x337

Beth Conklin has over 26 years in the collection industry starting out as a Collector, Team Leader and Supervisor of Collections before moving into the role as the Manager of Training and Regulatory Compliance. Beth is currently an Account Executive with State Collection Service, Inc. Prior to that, Beth was the Director, Training and Development at McCarthy, Burgess & Wolf. Beth has the TSP and CCCO designations as well as is a Certified Instructor for the ACA, and has earned the Fred Kirschner Award in March, 2013 and 2015, 2018, 2019 & 2020 as well as being recognized as the ACA Certified Instructor of the Year for 2012 and 2016. Beth has contributed to multiple magazine articles and was recognized as one of 32 Top Collection Professionals in the industry in 2014.

Kelli Krueger, Director of Education

ACA International

P.O. Box 390106

Minneapolis, MN 55439-0106

Phone: (952) 259-2118 

Kelli Krueger has over 25 years collection experience and is currently the Director of Education for ACA International. Prior to that Kelli was with CBE Companies as the Vice President of Organizational Development and Training where she was responsible for CBE’s all matters relating to employee development, employee engagement and company culture.  Kelli Krueger specializes in sales, persuasion, leadership, and communications training. Her programs are focused on the development of human talent and utilizing the latest innovations in Human Performance Technology.   Kelli attended University of Northern Iowa for Sociology/Criminology and in 2001 received her Master Certification in Neuro-Linguistic Programming.


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