Back Office Collection Compliance

When
09 Mar 2016
10:00 AM - 3:00 PM
Location
Red Lion Hotel Harrisburg East (formerly Holiday Inn Harrisburg East), 4751 Lindle Road, Harrisburg, PA
Spaces left
3

Registration

Complimentary
Regular – $89.00

Registration is closed

Wednesday, March 9, 2016

Red Lion Hotel Harrisburg East DIRECTIONS

(formerly Holiday Inn Harrisburg East)

Hanover Suite

4751 Lindle Road

Harrisburg, PA

10:00 - 3:00

9:30 Registration and Arrivals

10:00 Seminar

Noon-1:00 Lunch (Seasons Loft)

1:00-3:00 Seminar

3:00 Adjournment / Collect Certificate of Attendance

Overview
What would it cost you to have your office staff personally trained for a day by a Compliance Officer and Attorney for Collections? The better question to ask is, “What will it cost you to not attend this March 9 seminar?”

Compliance goes far beyond your collectors. Your back office staff experiences compliance much differently than your collectors, yet that same staff is responsible for mandated compliance that protects your agency. This half-day seminar is dedicated to all functions that go beyond the collector telephone call, and will include:

Disputes
Complaints
Identity Theft
Account investigations
Validation requests
FDCPA and FCRA crossover
Unresponsive clients that do not understand your legal deadlines are more prominent today than ever before. How do you effectively protect your agency from violations?
When should you cancel, when should you validate? What are the pitfalls with “robo-dispute letters” (We've all walked in to our office only to find a mountain of dispute letters with hidden cease communication demands, clearly mailed from the same place).
Complaint Tracking and responding to the Attorney General, CFPB, BBB, FTC are requirements that need a solid system in place to protect you.

Your back office staff will leave the seminar with a reinforced understanding and grasp of responsibilities associated with their actions and handling of daily workflow. Of equal importance, the staff will understand the reasons for all of the work that is processed daily.

Who should attend
Compliance Officers, managers, trainers and administrative staff members handling E-Oscar, Dispute communications (letters/faxes/emails), Validation Requests, Cease Communication requests, Complaints from regulatory body and all written communications from a debtor will all benefit from this seminar, including new hires, and employees in need of a concentrated refresher.

Hotel Accommodations: The Red Lion Hotel Harrisburg East is offering a discounted rate of $89++ for the night of Tuesday, March 8. To make a reservation, telephone the hotel by dialing (717) 939-7841, and ask for the group rate for the Mid-Atlantic Collectors Association. Rate expires February 8, 2016. Be sure to understand the cancellation policy prior to booking at this rate.

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