Overview

Do you know how to thoroughly comply and avoid mistakes under the FDCPA? This seminar features the most crucial aspects collectors need to know about the law and how to apply what they know when communicating with consumers. This interactive scenario-based seminar will stimulate your thinking and help you answer these important questions:

• What are the consequences for doing something wrong under the FDCPA?
  
• How should you respond to a Wrong or Third Party? How should you respond to a Right Party?
  
• How do you avoid harassment and other unfair practices under the FDCPA?
  
• How you will benefit: Collectors will have a solid foundation to communicate effectively with consumers, keeping collection laws and regulations at the forefront.

The ability to communicate and negotiate effectively with a diverse population of consumers will improve your collectors' results over time. In addition to artfully using communication to motivate consumers to pay, collectors must also understand the eight steps to conducting a thorough, compliant and successful call.


ACA Instructor: Harry Strausser III

Harry is president of the Remit Corporation, Affiliated Collection Service of Florida, Inc. and Interact Training and Development where he oversees the operation of two full-service collection agencies and coordinates the training programs of their educational subsidiary. Harry is active in the Mid-Atlantic Collectors Association, the Florida Collectors Association and ACA International, the association of credit and collection professionals, in which he is a certified instructor. He is a member of the International Fellowship of Certified Collection Executives and holds the Master Credit Executive distinction.  In 2010 he was one of the first business professionals in the industry to receive the Credit and Collection Compliance Officer designation.   He has served on the ACA International Executive Committee and held the position of President in 2004-2005.
        Harry holds an MA in communication from Bloomsburg University of Pennsylvania and a BS in business administration from the same institution. He has served as a full-time adjunct professor for the Department of Communication Studies at Bloomsburg University where he taught interpersonal communication, public speaking, and corporate communication. He travels extensively across the United States and internationally during which he has conducted over 1000 educational and motivational programs for associations, private enterprises, conferences, and public seminar events.



Hotel Room Reservations
The Harrisburg East Holiday Inn is offering a discounted rate of $114++ for the nights of Tuesday, June 9 and Wednesday, June 10.  To make a reservation, telephone the hotel by dialing (717) 939-7841, and ask for the Mid-Atlantic Collectors Association rate. Rate expires May 9.