Essential Collector Skills and Techniques (ECST)

When
10 Jun 2015
8:30 AM - 4:30 PM
Location
Red Lion Hotel Harrisburg East (formerly Holiday Inn Harrisburg East), 4751 Lindle Road, Harrisburg, PA
Spaces left
24

Registration

Complimentary
MACA Member – $89.50
MACA Members in good standing. Save 50% over non-member price.
Non MACA Members – $179.00

Registration is closed

Wednesday, June 10

Red Lion Hotel Harrisburg East DIRECTIONS

(formerly Holiday Inn Harrisburg East)

4751 Lindle Road

Harrisburg, PA

8:30-4:30 (Lunch included)

Downloads

Paper Enrollment Form - Click HERE

* MACA Members: $89.50 per person

* Non-Members: $179 per person

Overview

This substantial redesign of ACA's Professional Telephone Collectors' Techniques was designed to improve your collectors' ability to adapt to a variety of consumer personality types to secure more payments and reduce the number of broken promises to pay.

After completing this seminar, you will have necessary tools to understand and address

Technology Changes
Word Choice
Listening Fatigue
Misleading Consumer
Angry Consumer
Recession
Determining the Problem
Finding a Solution
Closing the Call
Goal Setting

How you will benefit: Effectively communicate and negotiate with a diverse population of consumers and increase your collection results.

ACA Instructor: Harry Strausser III

Harry is president of the Remit Corporation, Affiliated Collection Service of Florida, Inc. and Interact Training and Development where he oversees the operation of two full-service collection agencies and coordinates the training programs of their educational subsidiary. Harry is active in the Mid-Atlantic Collectors Association, the Florida Collectors Association and ACA International, the association of credit and collection professionals, in which he is a certified instructor.
He is a member of the International Fellowship of Certified Collection Executives and holds the Master Credit Executive distinction. In 2010 he was one of the first business professionals in the industry to receive the Credit and Collection Compliance Officer designation. He has served on the ACA International Executive Committee and held the position of President in 2004-2005. Harry holds an MA in communication from Bloomsburg University of Pennsylvania and a BS in business administration from the same institution. He has served as a full-time adjunct professor for the Department of Communication Studies at Bloomsburg University where he taught interpersonal communication, public speaking, and corporate communication. He travels extensively across the United States and internationally during which he has conducted over 1000 educational and motivational programs for associations, private enterprises, conferences, and public seminar events.

Hotel Room Reservations
The Harrisburg East Holiday Inn is offering a discounted rate of $114++ for the nights of Tuesday, June 9 and Wednesday, June 10. To make a reservation, telephone the hotel by dialing (717) 939-7841, and ask for the Mid-Atlantic Collectors Association rate. Rate expires May 9.

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